Job DescriptionAs part of onsite client facing team, work closely with ServiceNow functional team to lead and drive technical solution design sessions for assigned ServiceNow applicationsA proven track record in ITSM project management, ideally with a strong background in delivering strategic ServiceNow IT Service management solutions in the financial industryOwns the support and enhancement process (known as "business as usual") for ServiceNow in the Deere environment, working closely with supplier resourcesManages and communicates ServiceNow release scheduleDevelops use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow (Implementation Hub)Document and map current ITSM processes and perform gap analyses against desired or best practice, preferably using industry standard techniques and frameworks such as Lean and ITILWork closely with process owners and request type owners to elicit and agree requirements for request workflows and IT self-service on ServiceNow instanceEnsure users are respectfully challenged when requesting ServiceNow enhancements and that lean/six sigma, process design standards are integrated into each designWork directly with end users to resolve escalated issues/defects within ServiceNowQualifications :_Responsible for requirement gathering and process documentation on client engagementsSupport analysis of business processes and provide innovative and scalable solutions to increase operational maturity for clientFollow-up on outstanding client needs and provide timely status reports to Project Manager and Process Consultant on engagementBuilds positive relationships with external clients by providing excellent service/support and consistent communication as appropriatePerforms accurate internal operational tasks such as time tracking, expense reporting and knowledge sharingAnalysing and documenting requirements for particular ITIL processes and maping them to the Service Now toolRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here