Roles and Responsibilities
Perform Second Line Maintenance support for all CS&IMS
Core Network NEs and associated elements
Solve the problems within SLA based on the contract
between Customer and Huawei
Carry out hardware and software expansion/faults for the
existing operational network
Escalate the trouble ticket to third Line when they cannot
solve it, and monitor it until it solved
To be involved in planned activities, like BSC Migrations,
Rehoming, Site shifting/integration, new node integration in
the network
New software release update and implementation when
they become available
Monitor the system Clear Codes daily and perform activity
to minimize the occurrence
Daily/Weekly/Monthly Health check performance and
analysis report immediately in case of any ambiguity and
send the report to customer per our SLA ;RSLA Agreement
Monitoring the system capacity usage and report for any
expansion requirement or capacity optimization
Perform any other duty that may be assigned to meet
business requirement
Act as a Backup of CS&IMS Team Leader or Supervisor
Skills
Requirements
Skills
Performance management, statistics collection from
U2020 and Other OSS tool is must requirement processes
Good Interpersonal Communication skill
Customer Expectation Management
Configuration Management and implementation of the
plan
Trouble ticket management, Prioritization, Fault
diagnosis, Remote fault resolution, Management and
control
Experience
Well versed with 2G/3G/4G/5G end to end network
architecture & protocols
Minimum 3 years of experience in fault management,
performance & capacity monitoring and configuration
management on CS&IMS Core Network domain
Experience in Huawei and Ericson Platforms equipment
is an added advantage
Experience in CS&IMS system upgrades, expansions &
health checks of the network
Familiar with O&M and technical support work flow
Education
Bachelor of Science in Electronic and telecommunication
engineering, or equivalent qualification
Other Requirements
Ability to work off hours depending on Network outages
and customer requests
24x7 availability to support after office hours, and be able
to relocate within the country
Ability to travel without advance notice throughout the
area of Managed Services
Key Interfaces
CS&IMS Core Back Office Manager
Customer’s Operations Team
OMC or NOC Team members
VAS Team
PS & IP Core Team
Wireless Team
Job Grade
Middle