Job description

Job Summary

• The Global Trading Operations (GTO) brings together the Global Markets Middle Office Team, In-Country Markets Operations, Markets Reference Data, Markets Trade Control & Supervision and the CoE footprint to foster consistency in client and business face-off across products and geographies. 
• Reporting directly to the Global Head of Trading Operations and Int Markets Oversight, the successful candidate will lead the Global Trading Middle Offices for Credit (Credit Flow & Repo, Structured Credit, Loans, Issuance, GCM). The candidate will manage an organisation of c.65 employees across NYC, London, Warsaw, Dubai, Bangalore, Singapore, KL, Hong Kong.
• The Global Markets Middle Office is a trusted partner to the business and delivers operational efficiency and superior risk management practices, providing critical trade support to Front Office whilst generating data-led actionable insights to drive informed decision-making. 
• Key services include Trade Capture, Trade Lifecycle Management, Exception Mgmt., Deal Mgmt, Project Mgmt., Risk & Control Governance, T0 Control Performance, Relationship / Stakeholder Mgmt. and Industry Representation.

Strategy

• Instil effective and robust operating models within the Global Credit Middle Office
• Incorporate strong risk & control frameworks, clear & concise policies & procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory & industry standards.
• Delivery of the roadmap aligned with the strategy for Middle Office, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda and Fit for Growth (FFG) strategy.
• Represent the Global Credit and Commodities Middle Office in key business meetings & forums.
• Provide effective challenge across the organisation to ensure remediation actions, organisational design and technology development / implementation is best-in-class & covering all scenarios.   
• Become a trusted advisor to Credit Senior FO mgmt. to enable their strategy and vision. 

Business

• Management of the Global Credit Middle Office Group across US, UK, Europe, Dubai, Singapore, Hong Kong, Malaysia, and India 
• Optimise the Follow the Sun (FTS) model in Middle Office functions to ensure exceptional levels of business enablement and client service.
• Drive global consistency and transparency by defining and maintaining a premium catalogue of services and capability matrix.  
• Awareness and understanding of the wider business, economic and market environment in which the Markets businesses operates. 
• Drive new business initiatives to aid revenue and growth priorities. Promote controlled growth through enabling efficient processes and effective controls.

Processes

• Ownership and stewardship of the Middle Office catalogue of services and process universe
• Including, but not limited to, Trade Capture, Lifecycle Processing, Exception Mgmt., Query Management, Client Liaison and Service Delivery, Project Mgmt.   
• Document best practices and guidance for process execution – Integrate standardised, globally consistent approaches across Credit & Commodities
• Provide direction to processing and control functions within Middle Office to create high performing, effective teams.  
• Optimise and automate processes to reduce exposure to manual and operational risk intensive processes.

People & Talent

• Manage performance effectively through 1-2-1s and skip meetings.
• Promote a speak up culture within the team and host regular team feedback sessions.
• Engagement – Foster a one team culture. 
• Ensure alignment with Span of Control guidelines and de-layer the organisation.
• Be a strong culture carrier for the organisation, model the behaviours desired in Middle Office 

Risk Management

• Define strategy for processes and technology needed for controlled growth.
• Regular review of the control framework to progress towards a preventative, and automated control landscape.
• Own, drive, and / or participate in remediation programs to mitigate risk to the business.
• Develop and maintain documentation that will provide minimum standards and guidance for all Middle Office R&Rs
• Ensure adherence to the Enterprise Risk and Operational Risk Frameworks

Governance

• Embed strong & effective governance principles across the Middle Office organisation.
• Develop metrics to monitor business processes, and to supply indicators of risk and performance.
• Model supervisory behaviours and embed into BAU across span of control.
• Provide effective challenge on forums, above and beyond those owned by Global Credit Middle Office.
• Live and breathe the #NeverSettle value.

Regulatory & Business Conduct

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Provide leadership within the Middle Office organisation to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements. 
• Takes a proactive approach to implementing Just Culture and emphasising the importance of the groups’ valued behaviours regularly through retrospective sessions with the team and Channels townhall sessions. 
• Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics.  Comply with relevant policies, processes, and regulations, as part of the culture.  

Qualifications

• Strong understanding of IB / Markets businesses, product life cycle, and the operating environment  
• Previous experience in leading global teams across the Operations lifecycle – Global Middle Office Management, Operations Lead, Risk Mgmt.
• Evidenced track record of high-profile project delivery (Regulatory, External / Internal Policy, Industry Standards, Technology)  
• Leadership - Strong personal brand with the gravitas and presence to create a movement. 
• External network with awareness of the latest industry developments 
• Strategic mindset & forward-thinking vision 
• Strength in problem solving, process re-engineering and project management.
• Data-driven mindset – Able to use data to produce a “story” and present a roadmap / solution to target state.  
• Excellent verbal and written communication skills
• Influencing skills – Able to simplify complex problems / scenarios to a wide audience and gain stakeholder buy-in 

Role Specific Technical Competencies

• Market Industry Knowledge
• Process Design & Re-engineering 
• Data Analysis 
• Client Service & Experience  
• Risk & Controls
• Presentation Skill 
• People Management Skill  

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers