Job description

Key Responsibilities

• Foster long-term relationships by engaging with clients in a professional and courteous manner.
  
• Curate and deliver leisure travel experiences tailored to clients’ expectations and budgets.
  
• Support clients throughout their entire booking journey, from inquiry to trip completion.
  
• Handle multiple client inquiries and bookings simultaneously while maintaining accuracy and attention to detail.
  
• Collaborate with colleagues, vendors, and DMCs to ensure seamless service delivery.
  
• Contribute positively to a team-oriented environment by supporting colleagues and working collaboratively to achieve shared goals.
  

Skills & Expertise:

• Bachelor’s degree or higher.
  
• Proficiency in Office 365, at least one GDS system, Hotel BedBanks, and DMC interactions.
  
• Comfort with CRM software, online booking platforms, and virtual client engagement tools.
  

Traits & Competencies:

• Strong attention to detail and multitasking ability.
  
• Excellent communication, interpersonal, and listening skills.
  
• Passion for travel and a desire to learn about new destinations and cultures.
  
• Flexibility to accommodate client schedules and time zone differences.
  
• Sales and service orientation with a commitment to learning, innovation, and adapting to new technologies.
  
• Problem-solving skills and resourcefulness in handling unexpected challenges.
  
• Cultural sensitivity and a respect for diverse backgrounds and preferences.
  
• Resilience and professionalism under pressure.
  
• A team player with a collaborative mindset.
  

Preferred Experience:

• 2-5 years in sales and operations at a travel agency or tour operator, specializing in customized international holidays (with knowledge of air travel and visa facilitation).
  
• Fluency in written and spoken English.
  

Learning & Development Opportunities:

• Benefit from in-house destination and airline product briefings and trainings.
  
• Develop soft skills through on-the-job training and coaching.
  
• Participate in travel industry events and seminars.
  

Compensation & Benefits:

• Compensation aligned with experience as an outbound leisure travel consultant.
  
• UAE Residence Visa for applicants who require sponsorship.