Job description

Overview of the role:

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.

As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility. - add this first then mention what the role is about.

We are looking for a customer-focused and results-driven Sales Executive to join our Electric Mobility team. This role is responsible for delivering an exceptional showroom experience, guiding customers through their purchasing journey, and achieving individual sales targets while maintaining full compliance with Al-Futtaim Automotive and BYD sales processes.

The ideal candidate is passionate about customer engagement, skilled in consultative selling, and committed to delivering a professional, ethical, and customer-centric experience that contributes to business growth and brand success.

What you will do:

• Welcome and engage customers visiting the showroom in a professional manner.
• Conduct customer needs assessments, product demonstrations, and test drives.
• Deliver an outstanding customer experience that positively impacts NPS and Mystery Shopping results.
• Achieve monthly individual sales targets and contribute to overall showroom performance.
• Build and manage a healthy sales pipeline using CRM systems.
• Promote finance, insurance, and value-added products aligned with customer needs.
• Accurately maintain leads, opportunities, customer records, and test drive activities in C4C.
• Follow all company sales processes, governance requirements, and internal controls.
• Ensure accurate sales documentation, deposits, and vehicle order processing.
• Maintain showroom standards, demo vehicle readiness, and professional conduct at all times.
• Complete all mandatory sales, compliance, and system training requirements.
• Collaborate with colleagues and stakeholders to deliver a seamless customer journey.

Skills

Required skills to be successful:

• Strong sales and customer relationship-building capabilities.
• Excellent communication and interpersonal skills.
• Ability to influence customer decisions through value-based selling.
• Strong negotiation and closing skills.
• CRM and lead management experience.
• Ability to manage multiple priorities in a fast-paced retail environment.
• High attention to detail and process compliance.
• Strong problem-solving and customer service mindset.
• Self-motivated with a target-driven approach.
• Proficiency in Microsoft Office applications, particularly Excel.

About the team:

You will be part of Al-Futtaim Automotive's growing Electric Mobility business, representing one of the world's leading EV brands. The team is focused on delivering innovative mobility solutions while providing customers with a premium and seamless buying experience.

Our culture is built around customer experience, collaboration, accountability, integrity, and continuous improvement. This is an exciting opportunity to contribute to the future of mobility within one of the region's most respected automotive organizations.

What equips you for the role:

• Bachelor's Degree.
• Minimum 2 years of sales experience, preferably within luxury retail, automotive, technology, electronics, or premium customer-facing industries.
• Automotive sales experience is advantageous.
• Fluent written and spoken English; Arabic is preferred.
• Experience working with CRM systems and sales pipeline management.
• Proven ability to achieve sales targets and KPIs.
• Strong customer engagement and presentation skills.
• Ability to adapt to new sales approaches and technologies.
• Results-oriented with a strong sense of accountability and ownership.
• Demonstrates Al-Futtaim values of Respect, Integrity, Collaboration, and Excellence