Job Description:
Job Title: Finastra Fusion Trade Innovation Application Support Specialist Location: Fujairah
Experience Required4–7 years of experience in application support for Fusion Trade Innovation About the Role We are looking for a hands-on Application Support Specialist with strong operational experience supporting Fusion Trade Innovation (FTI) from Finastra. The role focuses on day-to-day application support, performance monitoring, environment stability, and platform administration within a Trade Finance ecosystem.
Key Responsibilities Application Support & Operations Provide L2/L3 production support for Fusion Trade Innovation Monitor system health, logs, batch jobs, and transaction processing Investigate and resolve application incidents, defects, and user-reported issues Coordinate with infrastructure, database, and business teams for issue resolution Maintain SLAs and ensure system availability Performance Management Monitor application and server performance metrics Identify bottlenecks and implement optimization measures Support capacity planning and system tuning Analyze logs and performance reports for proactive issue prevention Server & Application Housekeeping Perform regular housekeeping activities including:Log maintenance and cleanup File system and storage monitoring Archiving and data maintenance Batch job monitoring and scheduling Ensure environment stability across DEV, UAT, and PRODPatch Management & Administration Plan, coordinate, and apply product patches and upgrades Perform pre- and post-deployment validation Manage application configuration, parameters, and environment settings Support release deployments and rollback procedures Maintain system documentation and operational runbooks Required Technical Skills Strong hands-on experience supporting Fusion Trade Innovation in production environments Experience in:Application administration and environment management Performance monitoring tools and log analysis Linux/Unix server environments Database querying (Oracle / SQL) Job scheduling and batch processing Understanding of deployment processes and patch management lifecycle Familiarity with system integration touchpoints and interfaces Functional Knowledge Basic to intermediate understanding of Trade Finance operations Awareness of transaction lifecycle within trade processing systems Understanding of production support best practices in banking environments Qualifications Bachelor’s degree in Computer Science, IT, or related discipline4+ years of application support experience in banking or financial services Experience supporting mission-critical enterprise applications Preferred Skills Experience in Trade Finance platforms or banking product support Exposure to monitoring tools (e.g., application performance monitoring solutions) Strong troubleshooting and root-cause analysis capability Experience working in ITIL-based support environments Soft Skills Strong analytical and problem-solving ability Clear communication and incident coordination skills Ability to work in shifts / on-call support model Organized and process-driven approach to operations