Guest Relations Executive

TSC - الإمارات - دبي

TSC is the UAE's l short-term rental operator specializing in high-end residential accommodation for holidaymakers and corporate travellers. We are looking for the immediate recruitment of a professional Guest Relations Executive to oversee customer experiences in our holiday homes.


The Candidate

The ed candidate will be the ambassador of the company in front of the guests; the first to greet guests as they arrive and provide them with above-and-beyond service to ensure their experience will be worth remembering.



  • Direct communications with guests before arrival to coordinate a smooth check-in, welcoming guests during check-in and giving a fond farewell to guest while checkout.
  • Ensure that all check-ins and checkouts are handled smoothly through efficient communication with building developers, without unnecessary delay or discomfort to any guest.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Coordinating housekeeping schedules and property maintenance works.
  • Coordinating the furnishing of new vacant properties according to DTCM quality standards.
  • Maintain high guest review scores on online travel agencies through exceptional customer service and effective relationship building.
  • Maintain a strict inventory of furniture items in the property and oversee the security deposit handling process.
  • Should possess detailed information about the apartment, location attractions, and city.
  • Maintain up-to-date information on arrivals, departures and apartment condition.
  • lect Guest feedback during guest departure along with likes and dislikes and maintain all guest profiles.
  • Adhere to strict staff grooming and hygiene standards.
  • Consciously and continuously strive to better his/ her skills and increase his/her knowledge.



  • At least 2 years' experience in hospitality and customer relations is essential.
  • Preferable candidates will have hotel front desk, concierge or guest relations experience.
  • Bachelor's degree in hotels, business and hospitality management - an advantage
  • Native English (Verbal and Non-Verbal) essential. Additional languages such as Arabic, Russian or French - an advantage
  • UAE driving license is plus


Please send your CV in PDF at with updated photo

تاريخ النشر: ٩ فبراير ٢٠٢٠

تاريخ النشر: ٩ فبراير ٢٠٢٠