Retail Executive/Specialist

PUIG Deutschland GmbH - الإمارات - Dubai

Mission:

Reporting to the Marketing & Retail Manager, the Retail Executive is responsible for implementing a strong consumer based retail and service excellence strategy for Puig Prestige (Carolina Herrera Fragrance and Make Up) and Niche (Christian Louboutin & Penhaligon’s) brands across the Middle East by working closely with Puig market partners across the region.


Functions and Responsibilities:

In-Store Customer Experience

  • Work closely with HQ, local marketing, and retail teams to strengthen in-store experience with a clear insight from local consumers, by defining an animation calendar (services & special events) for top key regional doors, which will include on a regular basis different on- counter events related to basic services (such as engraving, handwriting) and special consumer events (such as pop ups, on-counter retailtainments, perfumery masterclasses and/or VIP events) in line with the marketing calendar and peak sales occasions.
  • Define and implement procedures for ensuring optimal customer experience. (i.e. retailers PR manager / personal shopper / event planners relationship management & supplies, services, VIP GWP deliveries, etc.).
  • Liaise with distributors and suppliers to ensure the delivery of high-quality services that positively affects the perception of our brands.
  • Conduct field visits, to ensure service level is maintained, identify gaps to improve the service and feed back to distributors and the regional education manager .

Customer Relationship Management (CRM)

  • Implement and utilize customer relationship management (BA APP) tool coordinating and monitoring customer experience operations. Ensure a perfect deployment of this tool among the counters by working closely with the regional education manager and distributors.
  • Ensure proper use of the data collected through CRM and implement activities to help improve engagement with the consumer working closely with the marketing team (digital and brand managers)
  • Working closely with the education team to make sure the sell through team (BRs) are well educated and trained on implementing consumer engagement activities.

Visual Merchandizing/Temporary animations

  • Oversee and implement the merchandising of products and the temporary brand animations that come along with the monthly animation calendar
  • Ensure visual excellence and consistency are maintained in product display across all touch points in the region. Manage local production of regional display materials as per brand guidelines.
  • Create detailed VM guidelines for stand merchandizing updates and monitor quality of implementation
  • Prepare and manage annual budgets
  • Work closely with distributors, and suppliers to ensure flawless execution of animations, launches and temporary merchandizing
  • Conduct field visits to ensure all visual implementation in store are of high standard.

Other

  • Build strong and collaborative relationships with key stakeholders including those from retail, training, merchandising, and marketing functions. Cross-functional communication with distributor retail and VM teams is key.
  • Close follow up on luxury top players to understand and share market trends and competitors’ services experiences to improve our CX strategy

Requirements:

  • Experience: 3-4 years of experience in retail ideally in beauty niche/ luxury environment. Experience in Makeup would be a plus.

  • Education: Graduate calibre in business/marketing or similar field
  • Languages: Fluency in English. Arabic is an asset
  • Skills & Knowledge required:
    • Sensitiveness to luxury and excellence in quality
    • Knowledge and passion about the retail world and excellent consumer experience
    • Collaborative nature, ability to work with cross functional teams
    • Ability to take initiatives, and work on multiple projects

تاريخ النشر: ١٥ أبريل ٢٠٢١
الناشر: Company Website
تاريخ النشر: ١٥ أبريل ٢٠٢١
الناشر: Company Website