Manager - Decision Support

JOB PURPOSE:

Accountable to provide comprehensive insights to management for taking strategic decisions and track important projects, implementation of key decisions taken during meetings/ initiatives. Integrate & engage with all key stakeholders & update management regarding latest trends within the organization.


Detail Description:

  1. Effectively provides Decision support for the Customer Care Management.
  2. Conceptualize, develop and support in design of key KPI’s for all lines of business.
  3. Effective Project Management for ensuring completion of projects on time.
  4. Demonstrate knowledge and competency in relevant domains in order to manage different stakeholders/requirements.
  5. Be on the constant lookout for knowledge on best customer care practices across the organization & world-wide.
  6. Employ effective data-mining & analysis for identifying opportunities in Customer care enhancement, cost saving & process adherence.
  7. Benchmark different functions & highlight the opportunities for taking customer care to the next level.
  8. To support in designing & execution of Presentations for the top management.
  9. Constantly meeting all key stakeholders to understand & highlight opportunities.
  10. Provide support/guidance to tackle constraints if any.
  11. Presentation Skills to be at Expert level (5)
  12. Ability to work under pressure and short deadlines / Strict Timelines.


QUALIFICATIONS & EXPERIENCE:

  • Related Bachelor Degree
  • 4-5 years of work experience preferably in Telecom or related industry



Please apply online only. We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two week's of your application, please consider your application as unsuccessful.

At Etisalat diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&[اضغط هنا لمشاهدة البريد اﻹلكتروني]

تاريخ النشر: ١٤ نوفمبر ٢٠٢٢
الناشر: LinkedIn
تاريخ النشر: ١٤ نوفمبر ٢٠٢٢
الناشر: LinkedIn