About Us:

Mazz Quilts is a charming home-run quilt shop nestled in the heart of Umm Sequim. We specialize in providing high-quality quilting fabrics, tools, and supplies to passionate quilters and crafters in the community. Our shop is known for its welcoming atmosphere, personalized service, and a wide selection of unique fabrics and patterns exported from the main quilting brands based in the USA. With a dedicated team of 8-9 individuals, we aim to inspire creativity and foster a vibrant quilting community.

Position Overview:

We are seeking an experienced and enthusiastic manager to lead our team and oversee daily operations. The ideal candidate will possess a passion for quilting and crafting, coupled with strong leadership skills and a customer-centric approach. As the Manager, you will be responsible for ensuring smooth store operations, providing exceptional customer service, managing inventory, and fostering a positive work environment.

Responsibilities:

• Oversee day-to-day operations, including opening and closing procedures, cash management, and maintaining a tidy and welcoming store environment.
• Manage inventory levels, including ordering, receiving, and organizing products to ensure optimal stock levels and assortment.
• Develop and implement sales strategies to drive revenue growth and maximize profitability.
• Create and maintain a positive and inclusive work culture that encourages teamwork, creativity, and continuous improvement.
• Lead, motivate, and mentor a team of 8-9 employees to achieve sales targets and deliver exceptional customer service.
• Build strong relationships with customers, offering personalized assistance, product recommendations, and expert advice.
• Stay informed about industry trends, new products, and techniques to effectively advise customers and enhance the shopping experience.
• Handle customer inquiries, concerns, and feedback in a timely and professional manner, ensuring customer satisfaction and loyalty.
• Collaborate with the owner and other stakeholders to develop marketing initiatives, promotions, and events to attract new customers and engage the quilting community.

Qualifications:

• Minimum of 4-5 years of retail management experience, preferably in a quilting or crafting environment.
• Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
• Bachelor's degree in business administration, retail management, or a related field (Masters Degree preferred).

Skills

• Passion for quilting and a strong understanding of quilting fabrics, tools, and techniques would be appreciated.
• Excellent leadership skills with the ability to inspire and motivate a team.
• Strong communication and interpersonal skills, with a customer-centric approach.
• Ability to multitask, prioritize, and problem-solve in a fast-paced retail environment.
• Flexibility to work weekends and evenings as needed.

If you are passionate about quilting and have the leadership skills to inspire a team, we invite you to join us at Mazz Quilts! Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!