We are seeking a Retail Banking Executive to join our team in Abu Dhabi, UAE. The ideal candidate will have a minimum of 1 year of experience in retail banking and possess strong customer service and sales skills. As a Retail Banking Executive, you will be responsible for providing exceptional customer service to clients, promoting banking products and services, and achieving sales targets.
Responsibilities:
- Build and maintain relationships with customers, ensuring customer satisfaction and loyalty
- Identify customer needs and recommend suitable banking products and services
- Process and manage customer transactions, including account openings, loan applications, and credit card requests
- Promote and cross-sell banking products and services to new and existing customers
- Achieve individual sales targets and contribute to the overall team sales goals
- Stay updated on banking products, services, and industry trends
- Resolve customer complaints and inquiries in a timely and efficient manner
- Ensure compliance with banking regulations and policies
- Collaborate with other departments to provide a seamless customer experience
- Participate in sales and product training programs
Preferred Candidate:
- Prior experience in retail banking or a related field
- Excellent communication and interpersonal skills
- Strong customer service and sales skills
- Ability to work in a fast-paced and target-driven environment
- High level of integrity and professionalism
- Good knowledge of banking products and services
- Attention to detail and accuracy in handling customer transactions
- Ability to multitask and prioritize tasks effectively
- Flexibility to work evenings and weekends as required
- Proficiency in MS Office and banking software
Skills
- Customer service
- Sales
- Relationship management
- Product knowledge
- Attention to detail