The Role:

Senior Receptionist supports the salon team by providing a first-class client experience & ensuring the smooth & efficient operation of the spa reception by managing the front desk with bookings, re-bookings & daily management of clients.  We are looking to hire for a skilled Senior Receptionist who is passionate about beauty & helping customers with their daily requirements.

Responsibilities:

• Handle customer and staff queries, appointments and ensure accurate response/ reconfirmation is given within the decided timeframe.
• Handle multi line telephone system efficiently and accurately applying the company’s telephone etiquettes & call handling system.
• Manage the booking system efficiently and ensure communication is accurate throughout the spa and that all documents and systems reflect the same information.
• Receive and greet visitors in an efficient, tactful, and courteous manner.
• Assist in collecting payments from the clients
• Assist in the opening and closing of the Spa and daily sales cash collection and ensure they are accurately administered and completed.
• Actively promote the company’s Spa services and Retail to all the customers.
• Assist Spa Manager/in-charge with assignments/ task of the staff.
• Listen to client concerns with empathy and offer every possible help within the role assigned and The House of Enspa’ s policies and procedures, ensures a follow through of the client issue till its closure.
• Understands the customer and builds strong collaborative customer and staff relationships and builds customer trust and confidence.
• Trains new staff as needed
• Assist in inventory as needed
• To present a polished, professional image, ensuring that the company policies are adhered to by paying particular attention to dress, appear and radiate positive body language.
• To always maintain a friendly & approachable attitude towards clients and staff.

Skills

• A Bachelor’s degree.
• 3 to 5 years’ relevant experience in a similar environment
• Qualified to NVQ3 level3 Beauty or equivalent.
• Fluent in both spoken and written English
• Ability to effectively assess customer needs.
• Attention to details and accuracy.
• Willingness to work under a flexible schedule.
• Punctual and motivated to take initiatives.
• Awareness of cultural differences and respectful to all individuals
• Work requires willingness to work under a flexible schedule.
• Team Player, willing to accept challenges and able to meet them.