• Attend and manage formal calls and provide accurate and concise information without any delay.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Elaborate on the features, specifications, and details of the company's product to convert the potential prospect into a consumer.
• Take the initiative to build fruitful connections through fluent and engaging communication.
• Manage a comprehensive call center record by storing data related to all incoming and outgoing official telephonic conversations.
• Offer optimum call support service by initiating conversations in a respectful and welcoming tone.

Skills

• Previous experience in a customer support role.
• Good command of verbal communication skills to intrigue the listener and provide accurate information.
• A passionate individual with the potential to handle multiple activities while attending a call simultaneously.
• Proficient in using modern communication tools and software for facilitating formal routine processes.
• Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
• Portraying a positive outlook towards suggestions from the management related to required improvements.