Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information about banking products, services, and promotions.
• Resolve customer queries, complaints, and issues promptly.
• Process service requests, transactions, and escalate unresolved matters to the appropriate teams.
• Maintain confidentiality and adhere to banking regulations and service standards.
• Deal with the organization's telephonic conversations with utmost diligence and punctuality.
• Assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness.
• Explain all the essential details of the organization's products and services to captivate the customer's attention.
• Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
• Back up all the call history details by effectively utilizing the company's call center database.
• Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Skills

Qualifications:

• Education: High school diploma or equivalent; Bachelor's degree preferred.
• Experience: Previous experience in call centers or customer service, preferably in the banking sector.
• Skills:
• Excellent communication skills in English (Arabic is an advantage).
• Strong problem-solving abilities and attention to detail.
• Proficiency in CRM systems and basic computer skills.

Competencies:

• Customer-focused with a positive attitude.
• Ability to multitask and work in a high-pressure environment.
• Team player with a commitment to delivering quality service.
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