Responsibilities:

•Provide first-line technical support to internal and external users, resolving hardware, software, and network issues;

•Configure, maintain, and troubleshoot PCs, laptops, mobile devices, and peripheral equipment;

•Manage user accounts, access rights, and permissions in various systems, including Active Directory;

•Install, update, and maintain operating systems and software applications;

•Monitor IT systems and infrastructure for potential issues, ensuring proactive resolution;

•Maintain documentation of IT assets, issues, and resolutions in the ticketing system;

•Assist in the deployment and configuration of new hardware and software;

•Provide user training and guidance on IT tools and best practices.

Skills

General requirements:

•Proven experience in a Help Desk or IT support role, with a focus on user-facing support;

•Strong knowledge of Windows and iOS operating systems and basic networking principles;

•Familiarity with help desk ticketing systems and remote troubleshooting tools;

•Basic understanding of Active Directory, Office 365, and other enterprise software;

•Excellent problem-solving and analytical skills, with a proactive approach to identifying solutions;

•Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users;

•Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment;

•A commitment to delivering exceptional customer service and maintaining a positive user experience.