Job Description

Roles & Responsibilities

Responsibilities:

Own System Level Quality Outcomes:

• Act as the single owner of Quality Assurance for Integrated Services; ensure end to end execution performs as intended
• Translate Integrated Services objectives into clear performance / quality expectations for all contributors
• Ensure alignment at interfaces (handovers, responsibilities, acceptance criteria) across the value chain

Ensure Service Readiness from a Quality Perspective:

• Maintain a system-level view of quality / performance; identify recurring patterns across projects, regions, product lines, and partners
• Use data and RCA to isolate systemic failure modes and prioritize the highest impact lever
• Lead preventive solutions that reduce NPT, rework, and COPQ and improve execution consistency

Oversee service quality in execution and maintain customer interface:

• Work closely with Product Lines, respecting technical ownership while ensuring adherence to integrated delivery requirements
• Remove systemic blockers (unclear interfaces, redundant steps, inconsistent standards) that constrain performance
• Drive transparent follow up: owners, due dates, and verification of corrective/preventive action effectiveness

Lead Quality incident response process for ISP:

• Define and align integrated quality/performance KPIs across product lines and partners with common definitions
• Lead Integrated Services service quality / performance reviews focused on learning, simplification, and improvement
• Ensure metrics drive end to end outcomes rather than local optimisation

Custodian of Project Readiness Assessment (PRA) for ISP projects:

• Own the PRA standard, toolkit, and governance for Integrated Services
• Ensure PRA is applied consistently across product lines and partners; readiness actions are risk based, implemented, and closed
• Track PRA compliance and effectiveness as a leading indicator of execution performance

Supplier/Contractor Performance:

• Coordinate with Supply Chain and Supplier Quality teams for partner engagement and quality performance improvement. Conduct supplier audits for new partners or material/recurring performance issues
• Translate partner performance insights into system-level improvement actions and accountability.

Engineering / Design to Execution Feedback Loop:

• Work with Engineering/Systems Engineering to remove defects from design and interfaces that drive field execution issues
• Ensure lessons learned from execution are systematically embedded into engineering standards and practices

Required:

• Previous product line quality experience or quality leadership roles in Engineering Procurement Construction (EPC) projects
• Strong background in project/operations execution environments; preferably Integrated Services, EPC/EPCI, or multi discipline operations
• Demonstrated ability to work across product lines with distinct technical ownership and third party partners
• Experience operating effectively within matrix organisations and distributed delivery models
• Quality Systems thinking in complex, multi discipline delivery environments
• Risk based thinking and structured problem solving
• Business process design and optimisation
• Strong understanding of contractual quality obligations

Preferred:

• Experience in Systems Engineering, Process Improvement, Quality, HSE roles
• Exposure to delivery assurance, operational excellence, or systems integration roles
• Lean / continuous improvement experience (e.g., Lean Six Sigma) in execution environments

Desired Candidate Profile

Required:

• Previous product line quality experience or quality leadership roles in Engineering Procurement Construction (EPC) projects
• Strong background in project/operations execution environments; preferably Integrated Services, EPC/EPCI, or multi discipline operations
• Demonstrated ability to work across product lines with distinct technical ownership and third party partners
• Experience operating effectively within matrix organisations and distributed delivery models
• Quality Systems thinking in complex, multi discipline delivery environments
• Risk based thinking and structured problem solving
• Business process design and optimisation
• Strong understanding of contractual quality obligations

Preferred:

• Experience in Systems Engineering, Process Improvement, Quality, HSE roles
• Exposure to delivery assurance, operational excellence, or systems integration roles
• Lean / continuous improvement experience (e.g., Lean Six Sigma) in execution environments