Role Description The Guest Relations Manager is a part-time, hybrid role based in Abu Dhabi, with a mix of on-site presence and work-from-home flexibility. The role involves welcoming and supporting members, partners, and visitors, ensuring a positive and professional experience at all touchpoints. Day-to-day tasks include managing inquiries across email, phone, and social media, coordinating meeting logistics and events, and maintaining accurate records of guest and member interactions. The Guest Relations Manager will monitor satisfaction levels, handle feedback and complaints, and propose improvements to enhance service quality. Additional responsibilities include supporting training sessions and outreach activities, collaborating with program and communications teams, and representing AYTHA in a friendly, inclusive, and culturally sensitive manner. Qualifications Strong Guest Relations and Customer Service skills, with a focus on professionalism and hospitality. Excellent Communication abilities, including clear verbal and written communication across diverse audiences. Experience driving Customer Satisfaction, handling feedback, and resolving issues in a calm, solutions-focused way. Ability to support and deliver Training related to service standards, member engagement, or hospitality best practices. Relevant experience in tourism, hospitality, events, or a member-based organization is highly beneficial. Organizational and time-management skills, with the ability to manage multiple tasks in a part-time, hybrid setup. Cultural sensitivity and a strong commitment to inclusivity, diversity, and youth empowerment. Proficiency with basic digital tools (email, spreadsheets, customer or membership databases); familiarity with CRM systems is a plus. Fluency in English; additional languages spoken in Africa or the Middle East are an advantage.