Job Description

Roles & Responsibilities

• Responsibilities frequently must be performed to meet deadlines. Significant conditions are typical concentration on patients needs, team member performance.
• Conducting situation analysis making rapid decisions. On –going contact with hospital patrons and outside vendors.
• Assists the Assistant Manager /Manager in supervision and operation of the housekeeping department to ensure clean, orderly and attractive conditions of hospital by performing duties professionally.
• Directs the work assignment of supervisory and non-supervisory personnel
• Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
• Monitor Housekeeping personnel to ensure IP rooms, and particularly those of priority patients ( Fast Track Clients) known repeat patients and other VIP’s receive special attention
• Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
• Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
• Inspects IP rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
• Appraise appearance, discipline and efficiency of all team members under direct supervision and initiate immediate remedial action if necessary
• Follows up on progress of agenda items covered in regular meetings
• Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting patients
• Maintains a steady flow of communication to the Assistant Manager / Manager on all matters affecting the Housekeeping Department
• Supervises outside contractors to ensure contractual compliance
• Ensures that consumption of amenities / supplies is under control
• Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
• Attends and conducts off and on the job training sessions
• Works with the Assistant Manager / Manager on routine cleaning programs including spring cleans, etc
• Acts on behalf of the Assistant Manager / Manager in his / her absence as assigned

Desired Candidate Profile

• Minimum of 3 years of experience in a housekeeping role, with at least 1 year in a supervisory position.
• Certification in housekeeping management or related field is a strong plus, showcasing commitment to professional growth.
• Experience in the hospitality industry, particularly in hotels or resorts, demonstrating understanding of guest service standards.
• Culturally aware and able to work in a diverse environment, with a preference for candidates familiar with international hospitality standards.
• Fluency in English is required; proficiency in additional languages is a significant advantage for guest interaction.
• Strong technical skills in cleaning equipment and products, with the ability to train staff on their proper use.