Job description

Company Description

Sofitel Al Hamra Beach Resort

We're looking for an experienced and dynamic Housekeeping Manager to join our team in Ras Al-Khaimah, United Arab Emirates. In this pivotal role, you will lead and inspire a dedicated housekeeping team while maintaining the highest standards of cleanliness, organization, and guest satisfaction. You'll oversee all daily operations of the housekeeping department, ensure exceptional service delivery, and foster a collaborative environment where excellence is the standard.

• Lead and manage the day-to-day operations of the housekeeping department while ensuring all service standards and protocols are consistently followed and exceeded
• Oversee the preparation and maintenance of all guest rooms, VIP suites, and public areas with meticulous attention to detail and quality assurance
• Address guest concerns and complaints promptly and professionally, implementing effective service recovery solutions and coordinating with appropriate departments to resolve issues efficiently
• Train, mentor, and develop housekeeping staff in proper procedures, equipment usage, and departmental best practices to establish and maintain operational efficiencies
• Collaborate with Front Office, Engineering, and other departments to coordinate seamless guest service and proactively resolve emerging issues
• Manage housekeeping budgets, inventory, and resources effectively while optimizing cost-efficiency without compromising quality standards
• Schedule staff strategically to ensure adequate coverage and maintain service levels during peak and off-peak periods
• Implement and monitor health, safety, and sanitation compliance protocols to ensure a safe and hygienic working environment for all team members
• Conduct regular quality inspections and performance reviews to maintain departmental standards and identify opportunities for continuous improvement
• Foster a positive, inclusive team culture that motivates staff, encourages professional growth, celebrates achievements, and promotes open communication
• Analyze performance metrics and operational data to drive efficiency improvements and support data-informed decision-making

**Required Experience:**

• Minimum 2-3 years of proven experience in a Rooms Division position with demonstrated housekeeping supervisory or management experience
• Strong track record of training, team building, and staff development with the ability to motivate and empower employees to exceed expectations
• Proven ability to work effectively under pressure while maintaining composure, resilience, and a solutions-oriented mindset
• Experience managing multiple projects, priorities, and deadlines simultaneously in a fast-paced hospitality environment

**Required Skills:**

• Exceptional organizational and time management skills with the ability to prioritize effectively
• Excellent interpersonal and communication skills with the ability to build strong relationships across all organizational levels
• Highly results-oriented with strong decision-making capabilities and the ability to take decisive action when needed
• Meticulous attention to detail with a standards-oriented approach and commitment to quality excellence
• Proficiency in budget management, inventory control, and resource planning
• Demonstrated problem-solving abilities and proactive approach to identifying and implementing improvements
• Strong analytical skills with the ability to assess performance metrics and drive operational efficiency
• Flexible and adaptable mindset with the ability to thrive in a dynamic, fast-paced hospitality environment

**Domain Expertise:**

• Comprehensive knowledge of housekeeping standards, protocols, health and safety regulations, and sanitation best practices
• Understanding of guest service excellence principles and customer-focused service delivery
• Familiarity with departmental operations management and cross-functional coordination

**Preferred Qualifications:**

• Commitment to inclusive leadership and creating a supportive, collaborative team environment
• Experience with housekeeping management software or property management systems
• Certification in hospitality management or housekeeping operations (preferred but not required)