Job description

Do you see yourself as the Cluster Learning & Development Manager of InterContinental Hotels Group® at Dubai Festival City?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Learning Strategy & Planning:
  • Drive the property Learning & Development strategy aligned to business priorities, brand expectations, and luxury service ambition.
  • Conduct a structured Learning Needs Analysis and translate insights into a clear annual learning plan and calendar.
  • Establish learning governance to ensure consistency, relevance, and accountability across departments.
• IHG University Implementation:
  • Own the implementation, adoption, and ongoing effectiveness of IHG University across the property.
  • Ensure all mandatory, brand, and role-based learning pathways are actively deployed, tracked, and completed.
  • Partner with leaders to embed IHG University learning into daily operations and on-the-job application.
• Leadership & Talent Development:
  • Facilitate leadership development journeys for supervisors, managers, and senior leaders using approved IHG learning content.
  • In-person Training (Instructor-Led) guest experience and Leadership training topics
  • Support PDPs and succession planning by identifying development priorities for high-potential talent in partnership with People & Culture and department heads.
  • Support leaders to coach, develop, and performance-manage their teams effectively.
• Departmental Trainer Enablement:
  • Lead and sustain a strong Departmental Trainer framework that enables learning to be delivered and reinforced within departments.
  • Train, coach, and support departmental trainers to ensure consistency, confidence, and effectiveness.
  • Monitor trainer capability and intervene where performance gaps exist.
• Onboarding & Core Learning:
  • Lead the property onboarding experience, ensuring alignment with IHG University pathways and brand expectations.
  • Facilitate or oversee delivery of all core learning programs supplied by IHG.
  • Ensure learning pathways are clear for new colleagues, new supervisors, and newly appointed managers.
• Measurement & Impact:
  • Track learning completion, engagement, and effectiveness using IHG University and other approved tools.
  • Evaluate learning impact beyond attendance, focusing on application, behaviour change, and performance improvement.
  • Use insights to continuously refine learning priorities and delivery.
• Stakeholder Partnership:
  • Act as a trusted learning partner to the Hotel Leadership Team.
  • Coach leaders to take ownership of learning outcomes within their departments.
  • Collaborate with Operations, Quality, and Brand teams to ensure learning supports service excellence.

What we need from you:

• Bachelor’s degree or equivalent professional experience.
• Minimum 3–5 years’ experience in Learning & Development, ideally within luxury hospitality or service-led environments.
• Proven experience implementing and driving enterprise learning platforms (IHG University or similar).
• Strong facilitation, coaching, and stakeholder influencing skills.
• Solid understanding of adult learning principles and blended learning delivery.
• Ability to diagnose performance gaps and translate them into effective learning interventions.
• Confident communicator with credibility across operational and leadership teams.

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.