Job Description
Roles & Responsibilities
Greet and welcome all visitors, clients, in a professional and courteous manner
Answer, screen, and route incoming phone calls to the appropriate departments and personnel
Manage front desk operations while maintaining, organized, and presentable reception area
Process and distribute incoming and outgoing correspondence, emails, courier packages, and deliveries
Maintain clear and effective communication with internal teams to ensure smooth daily operations
Utilize computing systems and ticketing tools to log, track, and direct service requests efficiently
Document and maintain accurate records of daily calls, and front desk activities
Desired Candidate Profile
Minimum 3 years+ of experience in a receptionist/front desk role
Fluent in English and Arabic (spoken, reading, and writing - mandatory)
Proficient in Microsoft 365 applications (Excel, Outlook, Word, etc)
Strong general computer knowledge and adaptability to new systems
Excellent interpersonal and communication skills in both languages
Professional demeanour with strong customer service orientation
Professional organizational skills and attention to detail