Job description

The purpose of this position is to provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.

MAIN RESPONSIBILITIES

• Provide a high-level revenue protection presence on trains and stations
• Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare and issue of penalty fares for the violations of by- laws where necessary.
• Enforce revenue protection procedures and associated by-laws.
• Enforce conditions of travel and relevant codes of practice on the system and communicate with Station Masters, Security Controller (in OCC) and, when necessary, Dubai Police Force.
• Provide the very best in customer service and information.
• Ticket inspectors will do ticket inspection on train and on stations with S-Tafteesh device that can read and analyse cards and tickets and determine their validity for the respective service. 
• Ticket Inspector will perform following activities:
  • Checking Gold Class traveller.
  • Checking normal class passenger.
  • Passenger in wrong zone.
  • Special exercise working with police.
  • Plain clothes duties.
  • Station Blocks.
• Perform and carry out other duties as instructed / directed by the Revenue Protection Supervisor and the Revenue Protection Manager.

KNOWLEDGE REQUIRED

• Awareness of the Integrated Management System and the content of the Environment, Quality.

EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS

• Good verbal and written communication skills.
• Previous experience of working in an environment with a high level of customer contact, ideally where you have had to deal with conflict. 
• Ability to make sound conclusions when under pressure.
• Resilient and able to remain professional in confrontational situations.
• Able to work using own initiative and as part of a team.
• Able to evaluate and interpret information in order to make appropriate conclusions.
• Previous cash handling experience.