Job description

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Customer Sales Agent

Shangri-La Group | Abu Dhabi, United Arab Emirates

About Us

Find Your Shangri-La in Shangri-La.

Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.

As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.

Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

As a Customer Sales Agent, you will drive food and beverage sales while delivering exceptional guest service and creating memorable dining experiences. Also, you will actively engage with guests, promote menu offerings, recommend suitable food and beverage options, and maximize revenue opportunities. And you will also coordinate with operational teams to ensure smooth service delivery and high guest satisfaction.

Key Responsibilities:

• Welcome guests and promote food and beverage products to maximize sales and revenue opportunities.
• Recommend menu items, special promotions, and upsell food and beverage offerings based on guest preferences.
• Build strong guest relationships and ensure a high level of customer satisfaction throughout the dining experience.
• Coordinate with restaurant, kitchen, and service teams to ensure timely and accurate order fulfilment.
• Monitor guest feedback and contribute ideas to improve service quality and commercial performance.

About You:

• Strong sales and customer engagement skills with the ability to influence purchasing decisions.
• Excellent communication and interpersonal abilities.
• Good knowledge of food and beverage products, menu presentation, and upselling techniques.
• Customer-focused mindset with a passion for hospitality and service excellence.
• Ability to meet sales targets while maintaining service quality.

• Diploma in Hospitality Management, Hotel Management, Business Administration, Marketing, or a related field preferred.

• Experience in upselling, guest engagement, and achieving sales targets is preferred.

Why Join Us:

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.