Job description

Find Your Shangri-La in Shangri-La

Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.

Shangri-La Dubai

About the Role

As a Food & Beverage Supervisor, you will be responsible for supporting the smooth day-to-day operation of the restaurant while delivering exceptional guest experiences. You will lead and motivate the team, maintain high service standards, and work closely with the Restaurant Manager to ensure operational excellence, guest satisfaction, and profitability.

Key Responsibilities

• Support the daily operation of the restaurant in collaboration with the Restaurant Manager.
• Interact with guests and maintain high-quality service standards at all times.
• Lead, motivate, and develop team members to foster a positive and cohesive work environment.
• Handle guest concerns and complaints professionally and effectively.
• Assist with scheduling, forecasting, and monitoring restaurant performance and profitability.
• Ensure an exceptional dining experience while maintaining the restaurant’s ambiance and service standards.

About You

• Passionate about Food & Beverage and delivering outstanding guest experiences.
• Enjoys interacting with guests and building meaningful connections.
• A strong team player with excellent leadership and communication skills.
• Communicates fluently in English; knowledge of the local language is an advantage.
• Preferably has experience in a luxury restaurant or a 5-star international hotel in a similar role.
• A self-starter who thrives in a fast-paced environment and enjoys new challenges.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.