JOB PURPOSE: Reporting into the Country Manager, the Service Manager will lead a team of Service Engineers to ensure operational, technical and financial performance targets are met for their assigned depot. This will include service improvement and any associated financial budgetary oversight while constantly seeking improvements to drive operational excellence. In this highly autonomous role, he will also develop and implement plans to ensure that projects and repairs are delivered on time and within the specified budget. The Service Manager will also play an active part in strengthening our existing customer relationships by providing expert advice and servicing their customers to an extremely high standard. He will also support the wider business teams by identifying opportunities for additional, repeat or new business. This is a hands-on role, working on a variety of powered access equipment working on site and off site. It is based in the depot but will also require travel to sites when required. KEY RESPONSIBILITIES: Maintenance Operations • Manage the operational technical service functions across the assigned geographical region to ensure project plans and timescales are met • Drive, implement the operational excellence (Tech-X) programme to ensure continual improvements throughout the Engineering department • Monitor operational and financial data and review against agreed forecasts and targets • Implement technical strategy to deliver the high-quality fleet reliability and service to our customers • Produce monthly service schedule and organise workload of engineers to ensure all work is completed in accordance within agreed timescales • Identify, plan, procure and logistically manage the fleet, tools and materials to service demand • Maintain fleet performance and appearance as per manufacturer and company guidelines • Produce month-end reports and analysis such as machine reliability, breakdown and performance and inspection for senior management review. Provide recommendations for improvements where necessary • Ensure pre-delivery inspections (PDI) of each machine is carried out at depot or on site as required, and is in conformance with manufacturers specification and company policy Lead the required activity to customer breakdowns to ensure prompt and considered response to the despatch of mobile service engineers • Establish safety and security procedures. Ensures that all health and safety legislation is adhered to Team Management • Support the Country Manager with recruitment and selection of engineering staff • Day-to-day service management of the technical service teams • Ensure performance of all staff achieves agreed objectives • Identify training and development needs of service engineer staff and provide training and development in line with achievement of individual, depot and corporate objectives • Responsible for understanding and practicing appropriate safety procedures as follows: • Act as safely at work as you would elsewhere, if not more so • Use the tools available to you to maintain a safe environment • Participate in the safety training programme to educate yourself on hazards, safety practices, and rules • Communicate about unsafe practices and conditions • Always follow safety rules and regulations

The chosen candidate will meet ALL the essential criteria below: ESSENTIAL • Extensive technical knowledge within the powered access, heavy plant, construction or engineering industry sector • An in-depth understanding of global standard operating procedures and governance • Must have a successful track record in hands on experience and be able to demonstrate highly effective engineering skills with hydraulics, pneumatics, electrical, mechanical and diesel engines • Ability to analyse data, diagnose root cause engineering issues and take action to deliver sustained improvement • Understanding of business planning activities including cost management and cost recovery, resource management and organisational design • Costs control and financial knowledge • Must be fully conversant with Health & Safety legislation • Must have previous experience of managing engineering teams and motivating employees to perform as a team • A clean driving licence DESIRABLE • Educational qualification in any industry-related field • IPAF Operator Licence and /or IPAF Demonstrator Licence • Experience working abroad or managing multicultural teams Key Demographic Requirements - applicants must be: Based in UAE