Job description

DESCRIPTION:

Client Management

Manages the relationship with assigned portfolio of Cigna Insurance Middle East and Africa (CIME) clients. Ensuring performance of each assigned policy to agreed service levels, customer/client satisfaction and driving continuous improvement. Reporting, developing, and delivering strategic plans for corporate clients and providing proactive advice to clients/brokers with aim of renewing to achieve business retention and profitability targets.

RESPONSIBILITIES

Client Management

• Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna.
• Develop effective and close working relationships with intermediaries that are retained by Cigna clients to ensure their continued support.
• Liaise with underwriters and other functions to construct attractive proposals for renewal terms and other product proposals that maintain or improve Cigna’s profitability.
• Actively seek out new cross-sales opportunities and other opportunities to grow the business through our existing client base.
• Present proposals on existing business and in support of new business to clients and intermediaries to maintain and expand existing relationships.
• Liaise with Legal Services/Marketing to produce high quality client literature.
• Take ownership of Personal Development to improve knowledge, experience, and skills of self.
• Feedback on client and market information to other teams in the business
• Support development of Cigna’s product proposition
• Re-install schemes at renewal in a thorough professional manner to create a sound basis from which the scheme will be administered.
• Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally.
• Other responsibilities include, but are not limited to, adhering to the terms in the contract, invoicing, ensuring the quality of deliverables, securing references and testimonials, accurately manage forecast, balance partner needs vs. business requirements and profitability, utilize products to add value to Cigna’s overall offering, adhere to internal policies and provide timely and relevant information to management.

EXPERIENCE /SKILLS:

• Minimum 4 years of experience in Corporate Client Management client-facing role
• Strong communication and presentation skills, with ability to convey complex concepts clearly
• Experience within the Middle East insurance market
• Demonstrated ability to manage a portfolio of clients and deliver results against commercial objectives
• Excellent stakeholder management skills, with ability to influence and negotiate effectively across clients, brokers and internal teams
• Highly organized, with ability to manage multiple priorities and operate effectively in a fast-paced environment
• Strong problem-solving capability, including ability to resolve complex client and claims-related issues
• Proactive, self-directed and able to work independently
• Good understanding of regional regulations, market dynamics and competitive landscape
• Ability to work across diverse cultures and build strong, collaborative relationships
• Detail-oriented with strong execution discipline across multiple concurrent projects
• Passion for customer centricity and health & wellbeing (preferred)

QUALIFICATIONS:

• Bachelor’s degree in Business, Marketing, Finance or a related field preferred
• Demonstrated experience in corporate client management within  insurance or financial services
• Working knowledge of project management methodologies (e.g., Agile); certification is an advantage
• Strong commercial acumen, with ability to interpret financial and claims data to drive client strategy
• Excellent verbal and written communication skills, including stakeholder management, influencing and conflict resolution
• Highly proficient in Microsoft Office (Excel, PowerPoint) with ability to develop client-ready presentations and data-driven insights
• Strong analytical and problem-solving skills, with ability to translate data into actionable recommendations
• Ability to operate in a fast-paced, matrix environment, managing multiple priorities and stakeholders effectively

COMPETENCIES:

CUSTOMER FOCUS - Building strong customer relationships and delivering customer-centric solutions; Searches for ways to improve customer service. Follows up with customers to ensure problems are solved. Independently anticipates and meets customer needs. Internalizes customer feedback and provides innovative ideas to meet their future needs.

INTERPERSONAL SAVY - Relating openly and comfortably with diverse groups of people; Builds rapport by identifying common interests and priorities. Exercises diplomacy in difficult interpersonal situations. Relates well to a broad variety of people inside and outside the organization. Responds appropriately to social cues.

MANAGES COMPLEXITY - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems; Assesses complex issues from multiple angles in order to get the complete picture. Evaluates the potential consequences and implications of different options. Identifies the underlying issues and root causes of problems. Incorporates new information and concepts when solving problems.

NIMBLE LEARNING - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder; Applies new concepts and principles to address problems. Enjoys experimenting with test cases as a means to learn. Learns from mistakes and adjusts accordingly. Learns quickly when facing new situations.

PERSUADES - Using compelling arguments to gain the support and commitment of others; Negotiates effectively for needed resources. Makes appropriate compromises to arrive at solutions with others. Provides sound rationale for recommendations to gain others’ support and commitment. Convinces others to support his/her positions or recommendations.

PLANS AND ALIGNS - Planning and prioritizing work to meet commitments aligned with organizational goals; Aligns own work plans and priorities with those of other units. Balances the need for adequate planning with the need for action. Creates a realistic timeline with steps outlined in the right sequence. Anticipates and minimizes bottlenecks or delays.

OTHER:

• Travel will be required (10% - 25%)
• Flexibility on working hours to manage clients/partners outside the Middle East region.

About Cigna Healthcare

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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