الوظائف / وظائف نظم معلومات ادارية / Senior Officer Billing Support

Senior Officer Billing Support

في المكتب دوام كامل

SUNDUS -

الإمارات , Abu Dhabi Emirate

تقدم للوظيفة قدم على موقع الوظيفة

تفاصيل الوظيفة

توظيف دوام كامل

التصنيف الموارد البشرية

المجال الموارد البشرية

Job Code : 6258

Position Title : Senior Officer Billing Support

Experience : 5 yrs

Location : Abu Dhabi

Language : English

Education : Bachelor s Degree

Responsibilities

Customer Support

Customer liaison for High Value accounts. Professional and courteous customer services with customers and internal stakeholders. Document actions, minutes and specifics relating to meetings attended with customers and capture in the CRM same day. Escalate customer concerns including the issues, the reasons, the justifications and offer options for consideration if applicable. Assisting management in presenting to customers key messaging and objectives on a per case.

Approach the customer for further information relating to the contract details

Maintaining accurate corporate customer records

Receive and process all new customer contracts within the ERP and the CRM system. Determine the contract start, service start and end dates.

Skills: as per the JD