Job description

Find Your Shangri-La in Shangri-La

Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.

Shangri-La Dubai

About the Role

As a Guest Relations Executive - Cigar Lounge & Bar, you will be the face of our dining experience, creating meaningful connections with guests and ensuring exceptional service throughout their visit. With a passion for hospitality and guest engagement, you will help deliver memorable experiences while maintaining the highest standards of service, professionalism, and guest satisfaction.

Key Responsibilities

• Interact and engage with guests, ensuring high levels of personalized service and satisfaction.
• Welcome, greet, and ensure guests are served promptly and professionally throughout their dining experience.
• Handle guest feedback and complaints effectively, resolving issues in a courteous and professional manner.
• Build guest relationships through suggestive selling and by creating memorable dining experiences.
• Maintain accurate guest profiles and preferences within the system to support personalized service.
• Collaborate closely with the F&B team to deliver seamless service and achieve operational goals.

About You

• Has a thorough knowledge of Food & Beverage service technique
• Is able to work in Cigar bar & lounge operation
• Loves interacting with guests
• Believes in teamwork
• Communicates with fluency in English
• Preferably has experience working in either a luxury restaurant or a 5* hotel background
• Is a self-starter and a team player
• Enjoys being challenged

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional
• craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your
• contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where
• everyone can thrive.
• We are an equal opportunity employer.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.