Job description

KEY RESULTS ACCOUNTABILITIES# Prepare and audit and periodic and non-periodic reports on special services, procedures and mechanisms that improve quality and image of the center.# Coordinate with supervisors to improve the reception of customers.# Implement the staff motivation scheme and develop their skills in dealing with client along with the Best Center award scheme.# Supervise the dealing with collection system for the centres and ensure to match the actual collected fees with the registered in the system.# Perform other responsibilities associated with the position as appropriate# Ensure daily funds collected are handed over to the funds transfer company after reconciliation and takingreceipts for the funds handed over from funds transferred Company.# Monitor the implementation of responsibilities and procedures required by RTA.# Make recommendations to the direct supervisor for the development of the Centre and participate in the selection of distinguished employee to at the center.# Organize the working mechanisms at the centre.# Supervise the preparation and implementation of key performance indicators for the Centre and the reception.# Communicate and welcome incoming customers# Organize and develop the functions of front office staff to match the objectives of the Authority.# Supervise the financial collection operation process for the fees collected against the services offered.# Audit reports that measure the clients waiting time.# Develop and follow up on implementing preventive plans to avoid problems with duplicates.# Prepare and implement the operational plan for the development of the center and set staff objectives.# Develop future plans to measure and achieve customer satisfaction.

Education#Bachelor’s degree in business administration or public administration or customer service management ; Master’s degree inoffice or service managementEXPERIECE# 0 years in case of master’s degr- 2+ years in case of bachelor’s degree