Exceptional hospitality starts with you

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a waiter/waitress, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

Essential functions

• Assist his/her captain or head waiter during the service by staying constantly at his/her disposal.
• Contribute constantly to active promotions of in-house sales by optimal knowledge of all services provided by the hotel. Knowledge of the opening hours and promotions of all food and beverage outlets is seen as rudiment.
• Be acquainted with the suggestions of the day before starting the shift.
• Clean all trolleys and pedestal tables.
• Be responsible for the polish and mise en place of all cutleries.
• Be in charge of filling the sugar dispensers, mustard pots, toothpicks, and oil & vinegar recipients.
• Be in charge of supplying the restaurant with all linen.
• Follow the daily cleaning plan.
• Respect the closure plan of the restaurant.
• Provide an overall high level of food and beverage service to guests and ensure that guest satisfaction is met.
• Know and understand policies relating to food and beverage and others.
• Recognize good quality products and presentation.
• Check and improve all service standards established by the company.
• Provide assistance to the staff when required during peak periods.
• Manage wastes by reducing and recycling, changing staff behaviour to carefully use all resources.
• The holder of this statement can be asked to take on other tasks in addition to the ones stated, in a reasonable framework.

Supportive functions

In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings.
• Perform general cleaning tasks to adhere to health and safety standards.
• Keep work area clean and organized.
• Complete other duties as assigned by supervisor such as assisting security with disorderly guests.

What it takes to make the stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• Must have advanced knowledge of food and beverage preparation and service of various alcoholic beverages.
• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
• Advanced English language writing skills necessary for completion of requisitions, balance sheets, and vouchers.
• Ability to remember, recite, and promote the variety of menu items.
• Ability to operate a keyboard and point of sale procedures to pre-check and order and close out a check.
• Ability to stand and work in confined spaces for long periods of time.

Join an award-winning workplace culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.