• Assist customers in identifying and selecting the correct aftermarket spare parts based on vehicle make, model, VIN, and specifications.
• Provide technical guidance and recommend suitable aftermarket products.
• Ensure exceptional customer service and customer satisfaction.
• Monitor stock availability and coordinate replenishment requirements.
• Maintain accurate inventory records.
• Participate in stock audits and inventory verification.
• Prepare quotations and sales orders accurately.
• Process customer orders efficiently through the ERP system.
• Follow up on pending quotations and customer inquiries.
• Coordinate with suppliers and distributors to source specialized or non-stock aftermarket spare parts.
• Negotiate pricing and delivery timelines where applicable.
• Track procurement status and keep customers informed.
• Develop and maintain relationships with workshops, garages, fleet operators, traders, and corporate customers.
• Generate new business opportunities.
• Conduct regular customer visits and follow-ups to increase repeat business.
• Inspect received parts for quality and correctness.
• Process warranty claims, returns, and exchanges as per company policy.
• Coordinate with suppliers regarding defective products and replacements.
• Achieve assigned monthly sales targets.
• Promote new product lines, offers, and marketing campaigns.
• Upsell and cross-sell aftermarket automotive products.
• Maintain strong product knowledge of leading aftermarket brands.

Desired Candidate Profile

• Strong knowledge of automotive aftermarket spare parts and vehicle systems
• Spare parts identification using electronic catalogs (EPC) and OEM references
• Inventory management
• Sales and negotiation skills
• Quotation preparation and order management
• ERP systems and MS Office proficiency
• Customer-focused approach
• Strong communication and interpersonal skills
• Problem-solving ability
• Attention to detail
• Time management
• Teamwork and collaboration
• Relationship-building skills
• Results-oriented mindset
• Experience in selling aftermarket brands for Japanese, Korean, American, or Chinese vehicles
• Experience dealing with workshops, garages, fleet operators, wholesalers, or retail customers