Job description

Job Summary

This role will have dual role, working as both cash teller and customer service representative. As cash teller, they will handle cash transactions accurately and efficiently, ensuring compliance with all relevant policies and standards. In their customer service role, they will meet and greet customers, address their inquiries, guide them to digital services, and inform them about new products and promotions. Staff will also be responsible for identifying and reporting suspicious transactions, improving service delivery workflows, and capitalizing on cross-sell opportunities. They must maintain a strong focus on customer service, compliance with AML and CDD guidelines, and ensure the confidentiality of customer data. The role requires a balance of transactional accuracy, excellent customer interaction, and adherence to regulatory and governance standards.

Teller

• Handling of Cash payments such as Deposits and Withdrawal in local and foreign currencies.
• Issuing local and foreign currency Cashier orders and Manager cheques.
• Replenishing daily cash.

Customer Service

• Account Opening
• Various account services such as updating client static information
• Coordination with Operations Staff: Ensure prompt and excellent service to customers.
• Meet, greet, and assess customer needs and problems, addressing customer inquiries.
• Keep clients informed of new products, services, and promotional activities.
• Promote the highest level of customer service and responsiveness.
• Guide customers to digital services.
• Capitalize on cross-sell opportunities.
• Improve workflow and processes to maintain high-quality service delivery.

•    Strong communication skills

•    Customer Service background

•    Basic MS Office Skills

•    Understanding of AML & Banking regulations is preferrable

•    Cash Management experience is preferrable

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Preferred candidate

Nationality

United Arab Emirates