Job description

Company Description

Fairmont Hotels & Resorts 

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. 

About Fairmont Hotel Dubai

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

At Fairmont Hotels & Resorts, you are primarily responsible for the establishment and execution of clear short term and long-term goals to ensure the Spa is recognized as one of the highest quality spas in Dubai. These goals must ensure Colleague satisfaction, Guest satisfaction, financial success, health and safety and environmental stewardship. The Spa Manager is responsible for the daily leadership of the Spa and recreation operations, ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities, in keeping with the positioning of Fairmont Spa’s, will be capitalized upon.

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following: 

• Welcomes and assists guests’ according to FHR and Fairmont Spa Brand Standards
• Is an ambassador of The Fairmont Dubai by providing memorable guest experiences
• Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
• Possess knowledge about all aspects of spa treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.
• Conducts selection interviews for new hires
• Works with the Spa Director in the formulation of plans for projects and other areas
• Responsible for the administration & implementation of colleague training in all aspects of the Spa’s operations
• Provides hands on support and guidance and ensures services provided are in accordance with Fairmont Spa brand standards of performance and sequence of service
• Maintains knowledge of all spa services, products, experiences and fitness facilities
• Maintains the inventory of supplies for the administration of the spa facility
• Seeks the spa’s ability to maximize revenues by analyzing the day-to-day booking, future bookings and coordinating schedules and services with the spa team accordingly
• Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures
• Conducts department performance appraisals in a timely manner
• Ensures colleagues adhere to all hotel & spa service & brand standards
• Follows Occupational Health and Safety regulations
• Reports suspicious people, behavior, and vehicles to Hotels Security
• Ensures adherence to Fairmont’s Code of Ethics

• Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
• Proficient in English language (verbal and written) with a second or third language as an asset
• Must be flexible in terms of working hours, and able to work with little or no supervision
• Minimum of two-year leadership experience in spa industry
• Licenses in Massage Therapy and/ or Aesthetics/ Cosmetology are an asset
• Computer literacy in Windows, MS Office Suite, Opera PMS system, SpaSoft, and Micros is recommended

What is in it for You:

• Company-Sponsored Medical Insurance
• Delicious meal breaks on duty
• Staff Uniforms Provided
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Join our team and enjoy a range of exclusive colleague perks, including discounted rates in Accor worldwide for you and your family, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values 

Respect: 
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.  

Excellence: 
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​ 

Belonging: 
We celebrate our differences. We support each other and we always stand together.​ 

Empowerment: 
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​ 

Integrity: 
We build trust through mutual respect and being authentic.​ 

Our Commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. 

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS