Job description

About the Role

We are a premium, multi-fandom experiential retail destination with flagship locations across the UK, US, and Malaysia.

We are looking for a sharp, organized, and tech-savvy Personal Assistant / Operations Assistant to join our Global Marketing HQ in Dubai. This role sits at the center of our global operations—assisting the CMO by coordinating between marketing leadership, technology teams, and global operations across the UAE, US, India, and UK

Skills

Key Responsibilities

1. Executive & Operations Support

• Assist the CMO with daily schedules, travel arrangements, meeting agendas, and cross-time-zone coordination.
• Coordinate between marketing HQ, tech/development teams, operations, and procurement.
• Handle general administrative duties including filing, correspondence, vendor coordination, and urgent operational needs.

2. Social Media & Content Management

• Monitor engagement, respond to DMs/comments, and track performance metrics across social channels.
• Utilize AI-powered platforms (e.g., Meta Business Suite, scheduling tools) to support content workflows.
• Assist in executing campaign calendars aligned with global product and store launches.

3. Lead Generation & Business Outreach

• Conduct outbound calls to prospective partners, vendors, tourism operators, and media contacts.
• Research target markets, build prospect lists, and manage follow-ups using CRM tools.
• Support partnership outreach with initial email sequences and proposal coordination.

4. Special Requirements & Travel

• Occasional international travel for events, flagship store launches, or partner meetings.

Candidate Requirements

Must-Have Qualifications:

• Experience: Minimum 2 years in marketing, social media management, executive support, or office administration.
• Mindset: Open-minded, adaptable, and highly flexible with working hours and shifting priorities.
• Location & Visa: Currently based in the UAE with at least 1 month valid residency/visa. Ready to join immediately.
• Tech-Savvy: Proficiency with AI tools (ChatGPT, Gemini, Canva AI), Google Workspace, MS Office, and project management platforms (Asana, Trello, or Monday.com).
• Social Media & Business Skills: Strong knowledge of social analytics, content strategy, and confident outbound telecalling/outreach skills.
• Languages: Excellent written and spoken English.
• Shift Flexibility: Willingness to work evening shifts overlapping with US hours, with flexibility for urgent tasks as needed in a fast-paced environment.

Preferred / Highly Welcome:

• Tech & Project Management: Hands-on experience or strong background in software development coordination, tech support, or project management.
• Industry experience in retail, pop-culture/fandoms, entertainment, or tourism.
• Fluency in Arabic, Spanish, or additional global languages.
• Familiarity with Meta Ads Manager, Google Ads, or basic video/photo editing.

What We Offer

• Competitive Growth: Entry-level salary with a performance review at 3 months, leading to revised compensation, enhanced benefits, and a clear career path.
• Benefits: Visa sponsorship available based on profile; compensated overtime hours.
• Exposure: Direct mentorship under C-suite leadership with exposure to global brand campaigns (Marvel, Star Wars, Anime, DC, etc.).
• Culture: A high-ownership, fast-scaling environment that rewards initiative and adaptability.