Role Overview
The Warranty Recovery Coordinator maximizes warranty and goodwill recoveries across the fleet by identifying eligible claims, managing submissions through dealer networks, and resolving coverage and repair disputes. The role combines strong technical knowledge of vehicle systems, including hybrid and plug-in hybrid, with negotiation and relationship management across multiple dealer and manufacturer networks to ensure recoveries are fully captured and repair costs minimized.

Key Responsibilities

Warranty Identification & Claims Management

• Review vehicle repair and diagnostic reports to determine whether a part failure is covered under warranty or attributable to normal wear and tear

• Identify missed warranty opportunities on past and current repairs and pursue recovery where eligible

• Compile technical evidence and supporting documentation (diagnostic reports, service history, photos, technician notes) to support warranty submissions

• Track claims from submission through resolution, ensuring deadlines and dealer/manufacturer requirements are met

Dealer & Manufacturer Liaison

• Maintain strong working relationships with dealership Service Advisors, Service Supervisors, Warranty Administrators, and Service Managers across multiple dealer networks

• Liaise with manufacturer warranty teams on complex or escalated claims

• Build and maintain credibility with dealer networks to support faster claim turnaround and favorable outcomes

Negotiation & Dispute Resolution

• Negotiate goodwill contributions and cost-sharing arrangements with manufacturers and dealers on out-of-warranty or borderline cases

• Professionally challenge warranty rejections and pursue appropriate escalation channels when claims are declined unfairly

• Resolve disputes relating to warranty coverage, repair responsibility, and repair scope between the fleet, dealers, and manufacturers

Reporting & Financial Oversight

• Track and report on warranty claims, approval ratios, recovery amounts, rejected claims, and dealer performance metrics

• Assess and communicate the financial impact of warranty recoveries on fleet maintenance and operating costs

• Provide regular recovery performance updates to fleet management

Cross-Functional Communication

• Communicate clearly and effectively with technicians, service advisors, dealer management, and internal fleet teams throughout the claims lifecycle

• Coordinate with internal fleet and workshop teams to ensure repair documentation supports warranty eligibility from the outset

Desired Candidate Profile

Skills & Qualifications

• 5–10 years of automotive aftersales experience across multi-brand environments, in a role such as Senior Service Advisor, Service Supervisor, Warranty Administrator, Workshop Controller, or Agency Coordinator

• Deep understanding of mechanical, electrical, and diagnostic repairs

• Knowledge of modern vehicle systems, including hybrid and plug-in hybrid vehicles

• Familiarity with local dealer service processes, warranty procedures, and escalation channels

• Strong negotiation skills, with proven ability to secure goodwill and cost-sharing outcomes

• Excellent communication and relationship-building skills across technical and commercial stakeholders

• Analytical mindset with the ability to interpret repair data and financial impact

• Proficiency in claims tracking and reporting tools (e.g., Excel or fleet management systems)