Job description

Do you have exceptional standards and a passion for creating outstanding guest experiences? We’re searching for a Housekeeping Supervisor to support our housekeeping team in maintaining the highest standards of cleanliness, presentation, and service throughout our hotel, ensuring every guest enjoys a genuinely memorable stay.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Supervising and supporting the housekeeping team to deliver exceptional cleaning and presentation standards across guest rooms and public areas.
• Conducting regular inspections of guest rooms, corridors, public areas, and back-of-house spaces to ensure quality standards are consistently met.
• Assisting with the daily allocation of work, monitoring productivity, and ensuring tasks are completed efficiently.
• Handling guest requests and resolving housekeeping-related concerns promptly and professionally to ensure guest satisfaction.
• Training, coaching, and motivating team members while promoting a positive and collaborative work environment.
• Monitoring housekeeping supplies, linen, and amenities, reporting shortages, and assisting with inventory control.
• Ensuring compliance with hotel policies, brand standards, health and safety regulations, and cleanliness procedures.
• Assisting with deep cleaning projects and supporting the team during peak occupancy periods as required.
• Reporting maintenance issues and coordinating with the Engineering team to ensure guest rooms and facilities remain in excellent condition.

What We Need from You:

• High school diploma / secondary education / equivalent plus at least one year of housekeeping experience, including supervisory experience in a hotel environment.
• Good communication and interpersonal skills.
• Strong attention to detail with the ability to maintain high-quality standards.
• Ability to lead, motivate, and develop a diverse team.
• Flexibility to work shifts, including weekends and public holidays.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.