Job description

Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team.
The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures.
Key Responsibilities: Answer inbound calls from families promptly and professionally.
Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents.
Handle parent inquiries, complaints, and requests with accuracy and empathy.
Provide detailed information about the school, its processes & upcoming events/ activities.
Record & update details of all interactions in the CRM.
Escalate complex issues to senior team members & refer cases to specific teams depending on case history.
Achieve daily/weekly/monthly call handling and performance targets.
Maintain a positive, professional, and courteous tone during all customer interactions.
Follow call scripts, quality standards, and compliance guidelines.
Bachelor’s degree is a must.
Prior customer service or call center experience is an advantage but not mandatory.
Excellent English communication Skills.
Active listening and problem-solving abilities.
Ability to remain calm under pressure and handle difficult parents.
Basic computer knowledge and familiarity with MS Office/CRM tools.
Flexible working in shifts for an international location.