Customer Account Management

1. Manage a portfolio of high-value UK customer accounts and maintain strong working relationships.

2. Act as the primary finance contact for customer payment and account queries.

3. Maintain accurate customer records, credit limits and payment terms.

4. Support new customer account setup and ensure all documentation is completed correctly.

   
   

Cash Allocation & Reconciliations

1. Investigate and resolve unallocated cash and remittance differences.

2. Reconcile customer accounts and ledgers regularly.

3. Resolve payment discrepancies and account queries in a timely manner

Credit Control & Collections

1. Monitor aged debtors and proactively follow up outstanding balances.

2. Chase overdue debt via telephone, email and customer meetings.

3. Escalate payment delays and collection risks to management.

4. Agree payment plans and resolve disputed invoices.

5. Drive reductions in debtor days and improve cash collection performance.

High Volume Customer Account Reviews

1. Conduct regular account reviews with key customers.

2. Analyse customer deductions, claims, short payments and chargebacks.

3. Investigate recurring issues and implement corrective actions.

4. Build strong relationships with customer finance and accounts payable teams.

Reporting & Month-End

1. Prepare aged debt reports and collection updates.

2. Produce weekly cash collection forecasts.

3. Support month-end close through AR reconciliations and journals.

4. Report on overdue balances, disputed debt and collection performance.

5. Assist with audit requests and year-end reporting requirements.

Desired Candidate Profile

Have 3-5+ years' experience in Accounts Receivable, Credit Control or Sales Ledger.

Demonstrate excellent credit control and debt collection experience.

Possess strong Excel skills, including VLOOKUPs, Pivot Tables and reconciliation work.

Be confident communicating with customers, both by email and telephone.

Be able to manage competing priorities and work to tight deadlines.

Demonstrate a proactive and solutions-focused approach to problem solving.

Highly organised and structured.

Resilient and confident when chasing overdue debt.

Professional and personable with strong relationship-building skills.

Commercially aware and understands the impact of cash collection on business performance.

Self-motivated with a strong sense of accountability.

Positive, energetic and eager to learn.

Able to work accurately under pressure whilst maintaining high service levels.