Job description

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

• Administrative Support: Provide daily administrative support to the Sales team, including scheduling meetings, managing correspondence, and maintaining files.

• Proposal Preparation: Assist in the preparation of proposals, contracts, and presentations for clients, ensuring accuracy and timely submission.

• Client Coordination: Act as a point of contact for client inquiries, provide information, and ensure follow-up is conducted in a timely and professional manner.

• PMS Maintenance: Update and maintain client information, leads, and activity logs in the PMS system. Ensure data integrity and assist in reporting.

• Sales Reporting: Compile sales data and prepare reports on sales performance, lead conversion, and client feedback for the team.

• Documentation: Manage and organize documentation related to sales activities, events, and promotional materials.

• Event Support: Assist in the organization of site inspections, events, and trade shows, including logistics, coordination, and materials preparation.

• Communication: Collaborate with other departments to ensure client requirements are met and sales activities are aligned with service delivery.

• Follow-Up: Ensure timely follow-up on client communications and track status of proposals and pending tasks.

• Compliance: Ensure all documentation and communication comply with company policies and confidentiality guidelines.

• High School diploma or equivalent; additional qualification in Business Administration, Hospitality, or related field is a plus.

• Previous experience in a sales support or administrative role, preferably in the hospitality or service industry.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with PMS systems is preferred.

• Strong organizational and time management skills with attention to detail.

• Excellent communication skills, both written and verbal.

• Ability to multitask and prioritize in a fast-paced environment.

• Customer-service oriented with a proactive and problem-solving mind-set.

• Ability to work collaboratively within a team and independently when required.