Debt Collection Officer – Job Description
Manage and follow up on overdue customer accounts through phone calls, emails, and other communication channels.
Contact customers to discuss outstanding balances and negotiate suitable payment arrangements.
Monitor assigned accounts and ensure timely collection of outstanding payments.
Analyze customer accounts, payment history, and financial circumstances to determine appropriate collection strategies.
Handle customer queries, disputes, and complaints professionally while maintaining good customer relationships.
Negotiate settlements, payment plans, and restructuring options within company policies.
Maintain accurate records of all customer interactions, commitments, payments, and follow-up actions.
Coordinate with internal departments such as Credit, Finance, Legal, and Customer Service regarding collection cases.
Escalate high-risk, non-responsive, or disputed accounts for further action when required.
Follow company policies, regulatory requirements, and ethical collection practices.
Prepare daily/weekly collection reports and monitor individual and team collection targets.
Achieve assigned collection targets and reduce delinquency and outstanding receivables.