Key Responsibilities Welcome, assist, and guide patients and visitors throughout the hospital and clinic. Schedule appointments and support patient registrations accurately and efficiently. Answer patient enquiries via telephone, email, and in person in a professional and courteous manner. Ensure patient information and documentation are processed accurately and confidentially. Support insurance verification and approval processes. Collect payments and maintain accurate financial records in line with organizational procedures. Coordinate patient appointments, discharge documentation, and daily administrative activities. Maintain high standards of customer service, confidentiality, and patient satisfaction. Utilize hospital systems, including scheduling and registration platforms, to support daily operations. Collaborate effectively with clinical and non-clinical teams to ensure a seamless patient experience.
Requirements Education Bachelor's degree preferred. Experience Minimum of 2 years' experience in a similar administrative, receptionist, customer service, or patient-facing role. Experience within a healthcare, hospital, clinic, or medical setting is preferred. Skills & Competencies Excellent customer service and interpersonal skills. Strong verbal and written communication skills. Knowledge of medical terminology is an advantage. Experience with appointment scheduling, patient registration, and front-office operations. Basic understanding of insurance and billing processes is desirable. Proficiency in Microsoft Office applications (Word, Excel, Outlook, Power Point). Strong attention to detail and accuracy. Ability to multitask and work effectively in a busy environment. Professional, adaptable, and highly organized. Ability to maintain strict confidentiality and comply with data protection requirements.