Job Purpose Reporting into the CRM Manager or as advised by the management, this position plays a crucial role in maintaining and enhancing the relationships between the organization and its clients. The primary responsibility of the CRM Executive is to manage and optimize the company's customer database, ensure effective communication with clients, and provide exceptional customer service to enhance overall client satisfaction.
Key Accountabilities:
Maintain accurate and up-to-date client information in the CRM system. Regularly update client records with interactions, transactions, and other relevant data. Segment and categorize clients based on various criteria for targeted marketing efforts. Respond to client inquiries, concerns, and feedback via phone, email, and other communication channels. Keep clients informed about property updates, promotions, and relevant company news. Provide timely follow-ups to ensure client needs are addressed promptly. Maintain a positive and empathetic attitude towards clients. Handle and resolve client complaints, striving to achieve high levels of client satisfaction. Act as a point of contact for clients, providing information and assistance as needed. Data Analysis and Reporting:Generate reports on client interactions, lead conversion rates, and other relevant metrics. Analyze data to identify trends, opportunities, and areas for improvement. Provide insights to management for strategic decision-making. Collaborate with marketing teams to ensure consistent messaging and branding across all client communications. Work closely with the sales team to align CRM strategies with sales goals. Identify opportunities to streamline and optimize CRM processes. Suggest improvements to enhance the overall client experience. Collaborate with legal experts to ensure that all agreements adhere to relevant laws, regulations, and industry standards. Stay updated on changes in real estate and contract law that may impact sales purchase agreements. Communicate with clients to explain terms and conditions of the sales purchase agreements. Address client questions, concerns, and requests related to the agreements. Maintain organized records of all sales purchase agreements and related documents. Ensure that all required signatures and approvals are obtained in a timely manner. Collaborate with sales, finance, and legal teams to gather necessary information and ensure accuracy of agreements. Coordinate with external legal counsel, if necessary, to resolve complex legal matters. Conduct thorough reviews of agreements to identify and rectify errors, inconsistencies, or discrepancies. Ensure that all agreements are complete and accurate before finalization.
Qualifications & Skills:Bachelor's degree in any discipline2+ years in a similar capacity or any client facing roles with a large business. Communicates clearly and effectively (both verbal and written) in Arabic and English.