Objective

The position is responsible to welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instruction. Maintains security by following procedures; monitoring logbook and issuing visitor badges.

Key Responsibility

Serve visitors by greeting, welcoming, directing and announcing them appropriately. Answer, screen and forward any incoming phone calls while providing basic information when needed. Receive and sort daily mail/deliveries/couriers. Maintain security by following procedure and controlling access (monitor logbook, issue visitor badges). Update appointment calendars and schedule meetings/appointments. Perform other clerical duties such as filing, photocopying, collating, faxing etc. Perform other duties (i.e., gate pass application, salary certificate and NOC request).

Record Management

Assist in OHC requests for designated staffs. Maintain accurate records for the OHC requests. Processing the VIP Tags (Cancellation and Activation) Updating the tracking sheet.

Confidentiality

Handle sensitive information with discretion and professionalism.

Customer Service

Handle inquiries and provide accurate information. Resolve basic complaints or escalate as needed.

Office Organization

Maintain a tidy and welcoming reception area. Ensure office supplies are stocked and organized.

Internal Communication

Relay important messages or information to staffs. Assist in distributing internal notices or announcements.

Technology Use

Use office software (e.g., MS Office, booking systems). Operate office equipment (e.g., printers, switchboards).

Appointment Scheduling

Update calendars and schedule meetings or appointments. Coordinate meeting room bookings or availability.

Desired Experience

The ideal Receptionist should have 1-3 years of experience in reception or administrative roles, preferably in a professional office setting. Proficiency in telephone etiquette, customer service, and basic office software (e.g., Microsoft Office). High school diploma or equivalent; additional certification in office administration or receptionist training may be beneficial. Strong communication, organization, and multitasking skills. Friendly demeanor, professional appearance, and ability to remain calm under pressure.