Roles and Responsibilities

You Take Ownership. You Deliver With Precision.

You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output.

• A minimum of 3 years of Managerial Experience in a Luxury Hotel environment in the UAE.
  
• High School Diploma or equivalent Qualification, with a preference for additional certifications or training in Hospitality Management or Housekeeping Expertise.
  
• Knowledge and experience with Forbes and Leading Quality Assurance (LQA) Standards is advantageous.
  
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
  
• Strong understanding of Industry Regulations is beneficial.
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
  
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
  
• Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  
• Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
  
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  
• u2018FIVE-Styledu2019 Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  
• Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a Plus.
  
• A hands-on attitude, fuelled by a u2018Can-Do!u2019 Spirit.
  
• Oversees the Administration and Management of FIVEu2019s award-winning Housekeeping Operations with a u2018FIVE-Styledu2019 Approach.
  
• Ensures the Highest Level of Guest Service through the application of FIVEu2019s Standard Operating Policies, delivering sensational Experiences that Exceed Expectations.
  
• Manages the Housekeeping Operations with a next-level Approach, supporting the Housekeeping Manager through facilitating Guest Interactions, handling and resolving complaints, and upholding industry-leading Cleanliness Standards.
  
• Audits and Trains the Housekeeping Team meticulously on Cleaning and Hygiene standards, fostering a u2018FIVE-Staru2019 environment.
  
• Acts as a liaison to Coordinate the Efforts of Housekeeping, Engineering, Front Office, and Laundry to foster cohesive Teamwork.
  
• Documents and resolves issues swiftly in collaboration with the Front Desk to uncover any Discrepancies.
  
• Provides the Highest Quality of Service to Guests at all times, anticipating and exceeding Guest Expectations by Setting the Gold Standard in the industry.
  
• Inspects Guest rooms, public areas, pool, etc. after thoroughly being cleaned by the Housekeeper to uphold FIVEu2019s Standards of Cleanliness.
  
• Runs sold room Reports, verifies room status, determines discrepant rooms, prioritises room cleaning, and Updates the status of departing Guestsu2019 rooms seamlessly, fostering efficient Communication across Departments.
  
• Prepares, distributes, and Communicates Changes in Room Assignments with a sensational Attitude.
  
• Communicates issues to the next shift with Enthusiasm and completes any Required Paperwork with a remarkable Attention to Detail.
  
• Assists Management in hiring, training, scheduling, evaluating, counseling, and disciplining other u2018FIVERsu2019, while motivating and coaching the FIVE Tribe towards boundary-breaking Success.
  
• Follows FIVEu2019s Safety and Security Policies and Procedures, Reporting any maintenance problems, safety hazards, accidents, or injuries immediately.
  
• Completes all required Safety Training and Certifications with a u2018Can-Do!u2019 attitude.
  
• Maintains a top-notch Personal Appearance and clean Uniform, ensuring a Professional and Insta-Perfect Look.
  
• Maintains the Confidentiality of Proprietary Information and protects Company Assets with utmost Dedication.
  
• Assists Management in maintaining the financial expenses every month, providing valuable Insights to increase Profit.
  
• Conducts Monthly Inventories with u2018FIVE-Styledu2019 Precision.
  
• Embraces being a great Team Player and a Motivator, elevating the u2018Vibe at FIVEu2019 to new heights.

Desired Candidate Profile

• A minimum of 3 years of Managerial Experience in a Luxury Hotel environment in the UAE.
• High School Diploma or equivalent Qualification, with a preference for additional certifications or training in Hospitality Management or Housekeeping Expertise.
• Knowledge and experience with Forbes and Leading Quality Assurance (LQA) Standards is advantageous.
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
• Strong understanding of Industry Regulations is beneficial.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
• Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
• Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• u2018FIVE-Styledu2019 Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a Plus.
• A hands-on attitude, fuelled by a u2018Can-Do!u2019 Spirit.