• Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Interact with the senior management to understand updated organizational policies and new products.
• Troubleshoot and resolve product issues and concerns.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Fluent in operating the latest computer software and online tools.