Job Description

Roles & Responsibilities

The Administrator in Workplace Support is responsible for overseeing and coordinating the delivery of IT support services within the organization. This role ensures the efficient management of support requests, maintenance of workplace technologies, and adherence to service standards, thereby enabling seamless business operations and enhancing user satisfaction.

• Provide first and second-level technical support for AVDs, desktops, laptops, printers, mobile devices, and standard office applications.

• Respond to and resolve user inquiries and incidents received via the service desk, ensuring timely and effective solutions.

• Troubleshoot hardware, software, and network issues, escalating complex problems to higher-level support teams as required.

• Maintain accurate records of support activities, including incident details, actions taken, and resolutions provided.

• Ensure all resolved incidents are properly documented and closed in the ticketing system.

• Conduct root cause analysis for recurring issues and recommend preventive measures.

• Assist users with basic configuration, installation, and usage of workplace technologies.

• Perform routine maintenance and updates on workplace IT equipment to ensure optimal performance.

• Gather user feedback and support requirements, communicating relevant information to central support teams.

• Prepare regular reports on incident resolution rates, user satisfaction, and support trends to inform management decisions.

Desired Candidate Profile

• UAE Nationals with a Family Book.

• Male applicants must have completed the national service.

• Bachelor’s degree in Information Technology, Computer Science or related field.

• Must be able to communicate clearly and effectively in English.

• Familiarity with desktop operating systems, office applications, and basic network concepts

Due to Emiratisation strategy, only UAE National with Family book will be considered