Service Now Administrator – Job Description (10+ Years Experience) Experience: 10+ Years Location: UAE (Onsite/Hybrid as per client requirement) Job Summary We are seeking an experienced Service Now Administrator with 10+ years of IT experience and extensive expertise in administering, configuring, and maintaining the Service Now platform. The ideal candidate will be responsible for platform governance, system administration, integrations, performance optimization, security compliance, and supporting enterprise-wide Service Now implementations. Key Responsibilities Administer, configure, and maintain the Service Now platform across multiple modules. Manage platform upgrades, patches, releases, and instance cloning activities. Configure users, groups, roles, ACLs, workflows, notifications, and service catalog items. Monitor platform performance, availability, and system health to ensure optimal operations. Manage Incident, Problem, Change, Knowledge, Service Catalog, and CMDB modules. Perform platform troubleshooting, root cause analysis, and issue resolution. Implement and maintain integrations with third-party applications using REST/SOAP APIs. Ensure compliance with security, governance, and audit requirements. Develop and maintain reports, dashboards, KPIs, and performance analytics. Collaborate with developers, architects, and business stakeholders to deliver platform enhancements. Support ITSM, ITOM, ITAM, HRSD, and CSM modules as required. Create and maintain technical documentation, SOPs, and operational procedures. Manage MID Servers, Discovery, Service Mapping, and CMDB health activities. Provide platform administration support and mentor junior administrators. Required Skills & Qualifications10+ years of overall IT experience with 5+ years as a Service Now Administrator. Strong hands-on experience with Service Now Administration and Platform Management. Expertise in ITSM, CMDB, Discovery, Service Catalog, Knowledge Management, and Change Management. Experience managing Service Now upgrades, patching, cloning, and release management. Strong understanding of ACLs, Roles, Groups, UI Policies, Business Rules, and Workflows. Experience with REST APIs, SOAP integrations, LDAP, SSO, and Active Directory integrations. Knowledge of MID Server administration and Service Now Discovery. Strong troubleshooting, performance tuning, and system monitoring skills. Experience working in enterprise-scale Service Now environments. Excellent communication and stakeholder management skills. Preferred Qualifications Service Now Certified System Administrator (CSA). Service Now Certified Implementation Specialist (CIS) certifications are highly preferred. Experience with ITOM, ITAM, HRSD, CSM, or Sec Ops modules. Knowledge of scripting using Java Script, Glide APIs, and Flow Designer. Experience in Agile, ITIL, and Dev Ops environments. Key Technologies Service Now Platform ITSM, ITOM, ITAM, CMDBDiscovery & Service Mapping REST/SOAP APIsLDAP, SSO, Active Directory Flow Designer Java Script Performance Analytics MID Server ITIL Framework This role requires a highly skilled Service Now Administrator capable of managing enterprise-scale Service Now environments while ensuring platform stability, security, and continuous improvement for Moro Hub.