Job Description

Roles & Responsibilities

A Cluster Manager in the gold and diamond industry is a senior-level retail role responsible for the operational and financial success of multiple jewellery retail outlets (typically 5–10 stores) within a specific geographic area. This role serves as the bridge between individual store managers and regional/zonal leadership.

Core Responsibilities

• Sales & Profitability: Driving revenue, tracking KPIs (footfall, conversion, ASP), and optimizing profit margins across all assigned stores.

• Operational Control: Monitoring SOP compliance, inventory accuracy, visual merchandising standards, and stock security.

• Team Leadership: Mentoring store managers, conducting appraisals, and driving product training on jewelry, gold, and diamonds.

• Strategic Planning: Analyzing market trends, competitor activity, and identifying expansion opportunities.

• Ensure store and individual targets achievement and exceed the same

• Generate and monitor performance report and implement strategies to excel

• lead the store team and ensure policy compliance

Desired Candidate Profile

Requirements & Qualifications

• Background: Extensive luxury/jewelry retail experience, specifically focusing on multi-store leadership.

• Product Knowledge: Deep understanding of diamonds, gold, and solitaires.

• Education: Relevant degree in Management or Retail.

• Attributes: Strong leadership, communication, and high-net-worth individual (HNI) client relationship management skills.