Job description

Overview Of The Role:

The Shopping Experience Representative is responsible for overseeing and supporting the Info desk to ensure customers receive professional and friendly assistance. This role requires a focus on maintaining accurate financial transactions and efficient customer service operations, especially at the Returns & Exchange desk. Success in this role involves creating a welcoming store environment, safeguarding customer satisfaction, and adhering to company procedures. The representative plays a crucial role in the customer shopping journey, from greeting them at the store to resolving product and transaction-related queries.

What You Will Do:

• Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available.
• Ensure that company's customers are well attended to by responding to their needs and working efficiently to minimize queues.
• Handle routine customer complaints promptly and courteously to guarantee maximum customer satisfaction.
• Greet and welcome customers on arrival at Smaland, explaining the admission policy in a friendly manner.
• Make announcements or pages to customers (parents) for issues in the playroom or general announcements.
• Follow SOPs for cash handling, receiving payment by various methods (cash, cheque, credit cards, etc.).
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Count and record the float before and after trading to ensure accurate cash handling.
• Ensure the Returns & Exchange desk is viewed as quick and easy by customers.
• Handle returns and exchange issues using judgment and management guidelines.
• Inform management about product faults or safety issues from Returns & Exchange desk feedback.
• Prepare reports of transactions for reconciliation and analysis of store performance
• Ensure child safety is a priority in Smaland, providing a safe environment for children.
• Adhere to all system procedures as per policy and complete booking of IKEA services.
• Brief Duty Manager on complaints requiring management assistance.

Skills

Required Skills To Be Successful:

• Proactivity and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Fluency in English; proficiency in Arabic preferred.
• Customer-focused mindset with accountability and teamwork abilities.

What Qualifies You For The Role:

• High School diploma.
• Minimum 2 years of experience in a similar role.
• Excellent communication and interpersonal skills.
• Good command of English language; Arabic language is preferred.