Company Description Profound Realtors is a real estate firm dedicated to delivering thoughtful, insight-driven property solutions tailored to clients’ personal and professional needs. The team focuses on building strong investment portfolios while ensuring a smooth, hassle-free experience throughout the buying, selling, or leasing process. Guided by a commitment to deep market knowledge and client understanding, Profound Realtors provides first-rate real estate services across diverse property types. The company values integrity, informed guidance, and long-term client relationships, creating an environment where real estate professionals can grow and excel. Role Description The Telesales Specialist is a full-time, on-site role based in Dubai, responsible for driving real estate sales through outbound and inbound calls. This role involves identifying potential clients, presenting property options, explaining key features and benefits, and following up to convert leads into successful transactions. The specialist will manage CRM records, qualify leads, schedule property viewings with the field team, and coordinate with agents to support closing processes. Daily tasks include responding to inquiries, handling basic customer support issues, providing clear information about pricing and availability, and maintaining strong call productivity and target achievement. The role also includes collaborating with the sales team, sharing market feedback, and participating in ongoing training to improve product knowledge and telesales techniques. Qualifications Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and maintain a positive client experience. Candidates should possess excellent Communication skills, including clear verbal communication, active listening, and professional telephone etiquette. Candidates should possess solid Sales skills, including lead qualification, persuasion, negotiation, and closing techniques. Candidates should possess Training-related capabilities, such as willingness to learn, apply coaching feedback, and support knowledge sharing within the team. Previous telesales or inside sales experience, ideally in real estate or a related sector, is highly beneficial. Familiarity with CRM systems and basic MS Office tools is an advantage. Ability to work in an on-site, target-driven environment in Dubai and manage high call volumes efficiently. High school diploma or equivalent required; a bachelor’s degree in business, marketing, or a related field is a plus.